Refund Policy

Full refund within 14 days of purchase if you have not started the assessment. Once the assessment has been started, the purchase is non-refundable, because the assessment tool has been used.

• Full refund within 14 days of purchase if you have not started the assessment.
• After the assessment has been started but before your debrief is scheduled, we refund the purchase less a $79 assessment fee.
• Once your debrief session is completed, the purchase is non-refundable.

You may reschedule or cancel at no charge up to 48 hours before your scheduled debrief. Cancellations within 48 hours of the session, or missed sessions, are non-refundable, but you may transfer your session to a colleague once.

• Full refund if you cancel 21 or more days before your cohort start date.
• 50% refund if you cancel between 8 and 20 days before the start date.
• No refund within 7 days of the start date, but you may transfer your seat to a later cohort once, at no charge, or transfer your seat to another person.

Sessions may be rescheduled at no charge up to 24 hours before the session. Prepaid coaching packages may be cancelled before any session is delivered, with a refund for sessions not yet delivered.

Workshops for organizations are arranged directly with us. Cancellation and reschedule terms are confirmed in your workshop agreement at the time of booking.

Email us with your purchase confirmation and the reason for your request. Approved refunds are returned to the original payment method, typically within 5–10 business days depending on your bank or card provider.

Where consumer protection law in your state or country gives you rights that cannot be waived, this policy does not limit those rights.